Privacy Policy

ShaSha Lounge, LLC ("ShaSha Lounge", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit shashalounge.com, apply for membership, make a reservation, attend an event, or interact with us in any other way (together, the "Services").

1. Who we are

ShaSha Lounge, LLC is the controller of your personal information. We operate a membership cocktail lounge in New Orleans, Louisiana, and the website shashalounge.com.

2. Information we collect

2.1 Information you give us directly

• Contact information: name, email address, phone number, mailing address.
• Membership information: membership tier, start and end dates, preferences, dietary restrictions and allergen flags.
• Payment information: billing name, card details (processed exclusively by our PCI-DSS-compliant payment processor — we do not store full card numbers).
• Reservation & event information: party size, date, event type, special requests.
• Marketing preferences: newsletter subscriptions, SMS consent, event invitations.
• Any content you choose to send us: messages via our contact form, email, phone, or at the venue.

2.2 Information collected automatically

• Device & usage data: IP address, browser type, operating system, pages viewed, timestamps.
• Cookies & similar technologies: see our Cookie Policy.
• Analytics: aggregated, de-identified traffic data via privacy-respecting analytics.

2.3 Information from third parties

• Payment processors (billing status, dispute information).
• Reservation platforms, if used.
• Public business directories and professional press, when verifying members or responding to media.

3. How we use your information

We use personal information to:

• Create and administer your membership, reservation, or event booking.
• Process payments and prevent fraud.
• Communicate with you about your bookings, memberships, and the Services.
• Personalize your experience (seat preferences, allergen notes, favourite drinks).
• Send marketing communications where you have opted in (and only there).
• Comply with legal obligations, including tax, accounting, and alcohol-service regulation.
• Protect our staff, members and guests from safety risks, as permitted by law.
• Improve the Services based on aggregated analytics.

4. Legal bases we rely on

Depending on your jurisdiction, we rely on one or more of the following legal bases:

• Contract: to fulfil a membership, reservation, or event booking.
• Legitimate interests: to run and secure our business.
• Consent: for marketing emails, SMS, and non-essential cookies.
• Legal obligations: to comply with laws applicable to us.

5. Sharing & disclosure

We do not sell your personal information. We share it only with:

• Service providers that help us run the business under strict confidentiality: payment processors, email delivery, reservation systems, analytics providers, customer-support tools.
• Legal authorities when required by law, court order, or to protect rights, property, or safety.
• Our disaster-relief partners, in aggregated form only, so we can report publicly on how our 10% commitment was deployed. No individual member is identified in these reports.
• Successors in the event of a merger, acquisition, or sale of assets, subject to equivalent protections.

6. Cookies & tracking

We use essential cookies to run the site and optional cookies for analytics. You can review and change your choices at any time via the cookie banner or your browser settings. Full details are in our Cookie Policy.

7. Retention

We keep personal information for as long as needed to fulfil the purposes above and to meet our legal obligations:

• Membership and reservation records: duration of membership plus 7 years for tax/accounting.
• Marketing contact records: until you unsubscribe or two years of inactivity.
• Website analytics: in de-identified form for up to 26 months.

8. International transfers

Our primary operations are in the United States. If you access the Services from outside the U.S., your information will be transferred to and processed in the U.S. We rely on appropriate safeguards (such as Standard Contractual Clauses) where required by law.

9. Your rights

Depending on where you live you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Delete your information, subject to legal retention requirements.
• Object to or restrict certain processing.
• Receive your data in a portable format.
• Withdraw consent you have given.
• Lodge a complaint with your local data-protection authority.

California residents (CCPA/CPRA): you have the additional rights to know what personal information we have collected, to request deletion, to opt out of "selling" or "sharing" (we do neither), and to not be discriminated against for exercising these rights.

To exercise any right, email [email protected].

10. Children

Our Services are intended for adults of legal drinking age. We do not knowingly collect personal information from anyone under 21. If you believe a minor has provided us data, contact us and we will delete it.

11. Security

We use administrative, technical, and physical safeguards designed to protect personal information. These include encryption in transit, access controls, staff confidentiality agreements, and routine security review. No system is 100% secure; we commit to notifying affected individuals of breaches as required by law.

12. Changes to this policy

We may update this policy as our Services change. We will post the new version here with a revised "last updated" date and, for material changes, email members directly.

13. Contact

Email [email protected] or write to: ShaSha Lounge, LLC, Attn: Privacy, Central Business District, New Orleans, LA 70130, USA.